Overview

The City of Manassas Park, Virginia, embarked on a significant technological advancement project to overhaul its Enterprise Resource Planning (ERP) system. To achieve this, the City enlisted Avèro to lead the implementation of a comprehensive ERP software system encompassing tax, utility billing, financial, and human resources components. The selection of Edmunds for utility billing and Avenity for the tax system marks the beginning of this transformation. Avèro’s role is crucial in ensuring these disparate systems are seamlessly integrated and implemented efficiently to meet the City’s operational needs.

Objectives

The project aims to:

  • Implement new ERP software components effectively, improving operational efficiency across tax, utility billing, financial, and human resources systems.
  • Ensure system configuration, integration, and testing phases are conducted thoroughly to facilitate a smooth transition to the new ERP systems.
  • Provide robust Go-Live and Post Go-Live support to ensure system stability and user competency in the new environment.

Approach

Avèro’s approach to managing the ERP software implementation involves a series of coordinated activities:

  1. System Configuration

Configuring each software component according to the specific operational needs and requirements of the City to ensure optimal performance and functionality.

  1. System Integration

Integrating the various software components from different vendors to work as a cohesive ERP system, ensuring data consistency and process efficiency across departments.

  1. System Testing

Conducting comprehensive system testing to identify and rectify any issues before the system goes live. This includes testing for functionality, performance, and security.

  1. User Acceptance and End-User Testing

Facilitating user acceptance testing (UAT) and end-user testing to ensure the software meets the City staff’s expectations and requirements. This phase allows users to interact with the system in a controlled environment to identify any potential operational issues.

  1. Go-Live Support

Providing support during the Go-Live phase to address any immediate issues that arise, ensuring a smooth transition to the new ERP systems for all users.

  1. Post Go-Live Support

Offering ongoing support after the systems are fully operational to resolve any emerging issues, refine system functionalities, and ensure users are fully competent in utilizing the new systems.

Current Status and Outlook

With firm implementation timelines being established in collaboration with Edmunds and Avenity, Avèro’s project management services are instrumental in navigating the complexities of this multi-vendor ERP system implementation. Regular meetings with City staff and vendors’ representatives are critical to aligning efforts and ensuring the success of the project. As the project progresses, Avèro remains committed to delivering a robust ERP system that enhances the City of Manassas Park’s operational efficiency and service delivery.

What
We Do

Deep experience in technology and design thinking to bring peace of mind to the public sector.

We help local governments identify the best way to use internal resources and where to invest in new technology and infrastructure.

Markets We Serve

Digital Proficiency &
Technological Expertise

Avèro Advisors combines science, strategy, technology and design thinking to create handcrafted solutions specific to each problem and with the agility to confront them head-on. From automated billing systems to streamlined interfaces with the government, our experience and expert knowledge makes us the premier partner in modernization and digital transformation.