“We are in year two of a five-year project. Our experience has been very positive. Avèro performed at the highest level of satisfaction from the department directors and myself, as Deputy City Manager of Operations. Avèro is collaborative, engaged, and able to break the status quo of typical governance. Charlottesville’s Avèro team broke down decades of silos and secrecy to elicit important information out of long-tenured employees. This was critical to the success of process redesign and automation.”