Public safety technology has to work at three in the morning.
Knoxville Police Department runs the third-largest police force in Tennessee on systems that have to hold up under CJIS rules, court scrutiny, and the pace of an actual shift. Avèro assessed every bureau, built the technology strategic plan, and ran the procurement that replaced the records management system.
A records system is not back-office software. It is the evidentiary record of everything the department does.
Knoxville Police Department operates across patrol, investigations, forensics, dispatch, and administration, each with its own tooling and its own tolerance for downtime. The systems in question were not office productivity tools. They were the records management system, computer-aided dispatch, body-worn cameras, automatic vehicle location, and a set of applications bound by CJIS security policy.
Avèro's engagement started with assessment rather than procurement. Every bureau was reviewed for what it used, what it needed, and where the friction actually was. Public safety technology fails in specific ways: an officer typing the same information into three systems, an investigator unable to pull a related case, a records request that takes days because the data lives in four places.
That assessment produced a technology strategic plan covering the full stack. It also produced something more useful than a document: a clear, prioritized picture of what to replace first and what could wait, which is the difference between a modernization program and a shopping list.
Avèro then led the procurement that replaced the aging RMS and stood up a new Real-Time Information Center. The competitive process and contract negotiation secured more than nine million dollars in savings against initial pricing. Avèro continues to manage the implementation through go-live.
Assess every bureau. Then go to market once.
A strategic plan built from what officers actually use produced a procurement the department could defend, and savings that funded capability rather than overhead.
Bureau-level technology review
A ground-level assessment across patrol, investigations, dispatch, forensics, and administration covering what each bureau uses, what it needs, and where the daily friction sits.
CJIS and compliance review
Evaluation of systems bound by CJIS security policy, so the modernization plan accounted for compliance obligations rather than discovering them during implementation.
Technology strategic plan
A prioritized plan spanning RMS, CAD, body-worn cameras, AVL, and supporting systems, sequenced so the most urgent replacements moved first.
RMS replacement procurement
A competitive procurement to replace the aging records management system, run to a documented evaluation the department could defend.
Contract negotiation
Negotiation that secured more than $9 million in savings against initial pricing, freeing budget for capability rather than for licensing.
Real-Time Information Center
Procurement and stand-up of a new Real-Time Information Center, with Avèro managing the implementation through go-live.
A plan, a system, and nine million dollars back.
$9M+ in contract savings
Competitive procurement and negotiation returned more than nine million dollars against initial pricing, on a public safety budget where that money buys capability.
RMS replacement underway
The aging records management system is being replaced under a documented, defensible procurement, with Avèro managing implementation through go-live.
Real-Time Information Center
A new capability stood up alongside the RMS work, giving the department a live operational picture it did not previously have.
Procurement discipline is worth real money in public safety.
Public safety technology is bought infrequently, under time pressure, and often from a short list the department already knows. A structured, vendor-neutral procurement changes the negotiating position entirely. At Knoxville, that discipline returned more than nine million dollars, which is not a rounding error in a municipal police budget.
Vendor-neutral procurement Documented evaluation · Competitive process · $9M+ returned to the department
Related work.
Other engagements in Knoxville and in public safety adjacent systems.
City of Knoxville
Permitting intake assessment and Accela reconfiguration across four city divisions.
Santa Fe County
ERP modernization with an end-of-life Jail Management System prioritized ahead of the broader program.
ERP Advisory & Selection
Readiness, requirements, RFP, evaluation, and facilitation. Vendor-neutral by design.
Running something similar? Let's talk.
Thirty minutes. No pitch. If Avèro isn't the right fit, we'll tell you who is.