The procurement that did not award — and why the work still held.
The City of Charlottesville set out to overhaul its enterprise land management and asset management systems. Avèro mapped the processes, defined the requirements, and ran the evaluation. The City awarded the contract after our engagement concluded.
Not every procurement ends on the consultant's timeline. This one ended in an award after our work was done.
Avèro has consulted the City of Charlottesville since August 2018 on business process mapping and system selection, working across Neighborhood Development Services, Public Works, Parks and Recreation, and Utilities.
The team used a People, Process, and Technology approach to document and analyze the current state across the city's key business processes, then built a comprehensive list of technical, functional, and security requirements with stakeholders from each department.
Avèro completed the full scope of work, including a complete evaluation. The City awarded the contract after our engagement concluded.
The deliverables.
Business process mapping
Detailed process maps for Neighborhood Development Services, Public Works, and Parks and Recreation, identifying inefficiencies in the workflows as they actually ran.
A People, Process, Technology analysis
Current-state documentation and analysis across all key business processes, structured so the technology question came last rather than first.
Requirements definition
A comprehensive list of technical, functional, and security requirements developed with stakeholders from each affected department.
System selection
Expert system selection services to identify the most suitable enterprise land management and asset management systems against those requirements.
Status and outlook.
What happened
Avèro completed its full scope of work. The City awarded the contract after our engagement concluded.
What carried forward
The process maps and the requirements matrix describe the city, not a product. That is the argument for doing requirements work independently of a purchase.
In their words
“Avèro performed at the highest level of satisfaction from the department directors and myself. Charlottesville's Avèro team broke down decades of silos.”
Paul Oberdorfer, Deputy City Manager of Operations
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