Off Springbrook, onto Tyler, without losing the thread.
The City of Dixon was running an outdated Springbrook ERP that created inefficiencies, data management problems, and limits on the services it could offer residents.
A transition is where an ERP decision either holds or unravels.
Dixon operated on an outdated Springbrook ERP. The consequences were the familiar ones: inefficiency, data management problems, and a ceiling on the services the city could provide.
The city partnered with Avèro to manage the transition to Tyler Technologies' ERP — a multi-product move spanning EnerGov, ExecuTime, Incode with Utilities Pro, and Parks and Recreation.
The risk in a multi-product implementation is not any single module. It is the integration between them, and whether anyone is holding the whole picture.
The deliverables.
Dedicated project management
A dedicated project team overseeing the transition, so the city had someone holding the programme rather than coordinating vendors between other duties.
System configuration and integration
Ensuring EnerGov, ExecuTime, Incode with Utilities Pro, and Parks and Recreation were configured and integrated to work as one system rather than four that happen to be installed.
Process continuity
Managing the transition so city operations continued through it, which is the constraint that makes public-sector ERP transitions different from private ones.
Status and outlook.
Where it stands
The transition is in progress. The city is already seeing improvements in workflow and streamlined processes on the new ERP.
In their words
“The ERP implementation process is always difficult, but having Avèro handling the project management freed up City staff to focus on implementation tasks.” — Kate Zawadzki, Chief Financial Officer
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