One of the fastest-growing cities in the country, without a technology vision.
Incorporated in 2003, Maricopa is one of the fastest-growing municipalities in the United States, with roughly 52,000 residents. City leaders recognized they needed a technology vision to serve a population arriving faster than the systems could absorb.
A city that doubles in size does not need bigger systems. It needs different ones.
Maricopa was incorporated in 2003 and has grown into one of the fastest-growing municipalities in the country, serving residents from a wide range of cultural backgrounds.
The city had no formal process for evaluating whether its IT staff had the skills the work required, and no maintained policies for managing systems and service requests — an enforcement and expenditure exposure.
Residents had no optimized way to make records requests, and the self-hosted Microsoft Exchange installation had reached capacity.
The deliverables.
Periodic IT skill gap review
A formal recurring process to evaluate current staff capability against what the work requires. Talent management, treated as a process rather than an annual surprise.
Updated policies and procedures
Maintained policies for managing systems and IT service requests, closing the exposure that came from having no enforceable position on appropriate use.
Citizen self-service portal
An optimized portal for records requests, so residents can serve themselves instead of routing every request through staff.
Cloud email
Moving off a self-hosted Exchange installation that had reached maximum capacity onto a platform that stays current without a hardware cycle.
Status and outlook.
Where it stands
Avèro delivered the modernization strategy with prioritized recommendations across skills, policy, citizen service, and infrastructure.
Why it matters
Two of the four recommendations were about process and people rather than purchases — which is usually where a fast-growing city's real constraint sits.
Related engagements.
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Tell us where you are. We'll say honestly whether we can help. If we can't, we'll point you to someone who can.